Checking your Fitplex plan and validity
1 min read · Updated 22 Sep 2026
Once our team has linked your account to your gym, the Overview page shows, for each gym:
| Field | What it means |
|---|---|
| Plan | Your Fitplex subscription plan (e.g. Pro). |
| Valid till | When the plan expires. A yellow badge appears 15 days before; red once it has expired. |
| Active members | Members with a running membership today, out of all active member records. |
| WhatsApp credits | Credits left for messages sent through Fitplex's WhatsApp number. |
"Live" or "Saved copy"
- Live from Fitplex — the figures were read from Fitplex just now.
- Saved copy — Fitplex couldn't be reached, so you're seeing the last saved figures and how old they are. The support portal keeps working even when Fitplex itself is down, so you can still raise a ticket.
Don't see your gym?
New accounts are linked by our team, usually the same working day. Until then you can still raise tickets. If it's been longer, raise a ticket with your gym name and Fitplex address (e.g. yourgym.fitplex.cybx.live).
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