All help articles

Using Fitplex Support

• How to raise a support ticket
• Checking your Fitplex plan and validity

Getting started

• Signing in to your gym's Fitplex panel
• Staff roles and what each can do
• Running more than one branch

Members & attendance

• Adding a new member
• Freezing, extending or cancelling a membership
• How check-ins are recorded
• Reminding expired members to renew

Plans, payments & dues

• Creating membership plans
• Taking a payment
• Partial payments and collecting dues
• Correcting or cancelling a payment

Invoices & GST

• Setting up GST
• GST reports and GSTR-1 export
• Designing your invoice

Personal training

• Setting up personal training (PT)
• Logging PT sessions and trainer earnings

Classes & batches

• Classes, batches and online classes

Biometric machines & face kiosk

• Connecting a biometric machine
• Backing up fingerprints and faces
• Using a phone or tablet as a face kiosk

WhatsApp & reminders

• WhatsApp credits or your own WhatsApp number
• Automatic reminders and WhatsApp automation

Shop & POS

• Selling products at the counter (POS)
• Selling to members online

Enquiries & CRM

• Managing enquiries and trials

Reports

• Which report to use

Member app & website

• The member app and portal
• Your gym's website and blog

Troubleshooting

• Machine says "not registered" for a member
• An expired member still got in
• The due amount looks wrong
• WhatsApp messages aren't being delivered
• I didn't get my sign-in code
• PT revenue looks too high