How to raise a support ticket

Sign in

1. Open support.fitplex.in and choose Get support (first time) or Sign in.
2. Enter your mobile number (or email) and pick how you want your code: WhatsApp, SMS or Email.
3. Type the 6-digit code. There is no password to remember.

Raise the ticket

1. Click New ticket.
2. Pick a Topic — this sends your ticket to the right team (Billing, Support, Sales…).
3. Pick your Gym if you have more than one.
4. Write what happened: what you were doing, what you expected, and what happened instead. Include the member's name or code, or the invoice number, if it's about one.
5. Attach screenshots — they usually save a round of questions.
6. Choose How urgent? — High means it's stopping work.

After you submit

• You get a ticket number like FPS-000123.
• Our replies appear on the ticket page and are emailed to you if you gave an email.
• If we ask you something, the ticket shows Waiting on you until you reply.
• When it's fixed we mark it Resolved. Reply any time if it isn't — the ticket reopens.