Adding a new member

1. Go to Members → Add Member.
2. Fill in name, mobile number (it's the member's identity in Fitplex — one member per number), gender and date of birth.
3. Save. Fitplex gives them a member ID and, if you use a biometric machine, a machine ID (PIN).

The member shows as "Expired" — is that wrong?

No. A new member has no membership until you take their first payment. Open their profile and Collect payment with a plan — that creates the subscription and makes them Active. If you use a biometric machine, their access is enabled at that moment too.

Converting an enquiry

If they came through Sales & CRM → Enquiries, open the enquiry and use Convert to Member instead — it creates the profile from the enquiry details and links the two.