Freezing, extending or cancelling a membership

Freeze

Open the member → Subscriptions → Freeze, pick the freeze dates. The days are added back to the end date when the freeze ends. Frozen members can't check in during the freeze.

Change the dates

Use the pencil next to a subscription's period. Fitplex asks for a reason and flags the subscription so everyone can see it was changed by hand.

Cancel a wrong entry

Cancel the plan from the member page. Fitplex reverses the payment and issues a credit note (numbered CN-…), so your accounts and GST stay correct.

Please don't move a member to trash and re-create them to fix a bill. The old invoices, PT packages and dues stay behind and show up in revenue and dues reports. Cancel the payment instead, or raise a ticket and we'll help.