An expired member still got in
1 min read · Updated 22 Sep 2026
Open Members → Attendance Log and look at the source of their entry.
| Source | What to check |
|---|---|
Face kiosk (mobile-scan) |
Make sure Deny expired members is on in Settings → Device Integration. The kiosk then shows MEMBERSHIP EXPIRED and doesn't check them in. |
| Biometric machine | Fitplex refuses expired members, but that only records "refused". Whether the door opens is decided by the machine and your door lock. If the machine is inside the gym or has no lock wired to it, nothing physically stops entry. |
| Manual / front desk | Staff checked them in by hand. |
For a real barrier, the lock or turnstile must be wired to the machine, and expired members must be disabled on the machine — Fitplex does this automatically for machines connected by ADMS.
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