Troubleshooting

Fixes for the problems we see most

• Machine says "not registered" for a member
  The machine has lost that member's face or fingerprint, or the member was never put on the machine.
• An expired member still got in
  Check which way they checked in — and whether your door is actually controlled by the machine.
• The due amount looks wrong
  Dues are per invoice — total minus everything received. Common causes of confusion, and how to fix a wrong bill.
• WhatsApp messages aren't being delivered
  Out of credits, member opted out, wrong number, or a template not approved.
• I didn't get my sign-in code
  Try another channel, check the number, and wait a minute before requesting again.
• PT revenue looks too high
  PT revenue counts what each package was billed after discount, and leaves out cancelled packages.