How can we help with Fitplex?
Step-by-step guides for running your gym on Fitplex — or raise a ticket and our team will pick it up.
Browse by topic
Using Fitplex Support
2Raising tickets and checking your plan
Getting started
3Signing in, staff roles, branches
Members & attendance
4Adding members, check-ins, expiry and reminders
Plans, payments & dues
4Plans, taking payments, partial payments, corrections
Invoices & GST
3GST set-up, returns and your invoice design
Personal training
2PT plans, packages, sessions and commission
Classes & batches
1Group and online classes
Biometric machines & face kiosk
3eSSL/ZKTeco machines, backups, face kiosk
WhatsApp & reminders
2Credits, your own number, reminders, automation
Shop & POS
2Counter sales and your online store
Enquiries & CRM
1Leads, follow-ups, trials, conversion
Reports
1Which report answers which question
Member app & website
2The member app, your website and blog
Troubleshooting
6Fixes for the problems we see most
Most read
- Setting up personal training (PT) Personal training
- Adding a new member Members & attendance
- Checking your Fitplex plan and validity Using Fitplex Support
- Classes, batches and online classes Classes & batches
- An expired member still got in Troubleshooting
- Automatic reminders and WhatsApp automation WhatsApp & reminders
Can't find what you need?
Sign in with your mobile number and raise a ticket. We can see your gym's plan and set-up, so you don't have to explain it.